Refund Policy for Medgo.Health

Effective Date: 01-01-2025

At Medgo.Health, we strive to ensure that our users have a positive experience with our services. If you're not satisfied with a purchase or service, we want to make it right. This Refund Policy outlines the conditions under which we may offer a refund for our services.

By using our services, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Medical Consultations: Refunds for medical consultations or services will generally not be offered unless there has been an error on our part (e.g., double booking, technical issues that prevent the service from being provided).
• Subscription or Membership: If you cancel your subscription or membership before the next billing cycle, you may be eligible for a prorated refund. Refunds are generally not available after the start of a new billing cycle.
• Products or Services: For any products purchased through Medgo.Health (if applicable), refunds may be issued if the product is damaged or defective. Products must be returned within [insert number of days] days from the purchase date in order to qualify for a refund.

2. Non-Refundable Items

Certain products or services are non-refundable, including but not limited to:

• Services that have already been rendered, such as consultations or treatments.
• Digital goods, such as e-books, courses, or software, unless otherwise stated.
• Any charges related to third-party services or products not directly provided by Medgo.Health.

3. Refund Process

To request a refund, please follow these steps:

1. Contact us within [insert number of days] days of the service or product purchase.
2. Provide your order details, including your account information, the service/product purchased, and a reason for your request.
3. Medgo.Health will review your request and respond within [insert number of days] business days.

If your refund request is approved, we will process the refund to the original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.

4. Cancellation Policy

If you wish to cancel a service (such as a consultation or subscription), please notify us at least [insert number of hours/days] in advance. Cancellations made within [insert number of hours/days] of the scheduled service may not be eligible for a refund.

5. Exceptions

In certain situations, such as when a service is not delivered as promised, or if technical issues prevent you from accessing the service, we may offer a full or partial refund or reschedule the service at our discretion.

6. Changes to this Refund Policy

Medgo.Health reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or need assistance with a refund, please contact us at:

Medgo.Health