Cancellation Policy for Medgo.Health

Effective Date: 01-01-2025

At Medgo.Health, we understand that life can be unpredictable. This Cancellation Policy explains the process and conditions for cancelling appointments, subscriptions, or services. Please read this policy carefully before making any cancellations.

By using our services, you agree to the terms outlined in this Cancellation Policy.

1. General Cancellation Terms

We request that you notify us as soon as possible if you need to cancel or reschedule a service. This helps us accommodate other users and ensure that our services are used efficiently.

2. Consultation or Appointment Cancellations

For medical consultations or scheduled appointments, we ask for the following notice periods:

• 24-hour Notice: If you cancel or reschedule your appointment with at least 24 hours’ notice, there will be no charge or penalty.
• Less Than 24-hour Notice: If you cancel or reschedule your appointment with less than 24 hours' notice, a [insert percentage] cancellation fee may apply.
• No Show: If you do not attend your scheduled appointment and do not provide prior notice, you may be charged the full cost of the service.

We reserve the right to cancel your appointment if we are unable to reach you at the scheduled time, and we will make efforts to reschedule or offer an alternative solution.

3. Subscription Cancellations

For users who subscribe to Medgo.Health's services (e.g., membership, recurring consultations, or digital subscriptions), the following cancellation terms apply:

• Monthly/Yearly Subscriptions: If you cancel your subscription, you will have access to the service until the end of the current billing cycle. No partial refunds will be provided for cancellations made in the middle of a billing cycle unless otherwise stated.
• Free Trial Cancellations: If you cancel your free trial before the trial period ends, you will not be charged. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription, and you will be charged accordingly.

To cancel your subscription, please contact us at least [insert number of days] before the next billing cycle begins. Cancellations can be made through your account settings or by contacting our support team.

4. Product or Service Cancellations

If you have purchased any products or services from Medgo.Health, cancellations may be subject to the following conditions:

• Digital Products: Digital goods (such as e-books, online courses, or downloadable content) cannot be canceled or refunded once the purchase is completed, unless there are technical issues or other exceptional circumstances.
• Physical Products: Physical products may be canceled or returned within [insert number of days] days of purchase, subject to a return/refund process.

Please refer to our Refund Policy for more details on returning or canceling purchased products.

5. Late or Missed Payments

If you miss a payment or fail to update your payment information, your subscription or service may be suspended or canceled. We will make reasonable efforts to notify you of payment issues and provide a grace period to resolve the issue.

6. Exceptions

In certain cases, such as technical issues, medical emergencies, or extraordinary circumstances, we may waive cancellation fees or provide alternative arrangements. These exceptions are handled on a case-by-case basis and at our discretion.

7. How to Cancel

To cancel a service or appointment, please follow these steps:

1. Contact us via email or phone as soon as possible.
2. Provide your account details, service/product information, and reason for cancellation.
3. If applicable, request confirmation of the cancellation.

For subscription cancellations, you may also cancel directly through your user account settings on our platform.

8. Changes to This Cancellation Policy

Medgo.Health reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our cancellation procedures.

9. Contact Us

If you have any questions about this Cancellation Policy or need assistance with canceling a service, please contact us at:

Medgo.Health